In what thankfully became the end of it, I took a deep breath and girded myself for another call to Xfinity. After fifteen minutes of the first guy repeatedly refusing to listen to what I was telling him and transfer me to the escalation queue or specialist, he finally did that. The new guy tried a couple of new things, and then decided we should just roll me back to my original gateway, have me send back the new one I never asked for, and forget about it entirely. So that’s what we did. My nerves, however, remain very tightly wound on a spring-loaded hair of a trigger. For my troubles I receive a whopping $15 account credit.