I don’t hate this part of the job. In fact, I like it. I ask to call up the letter writers who hate me. I think a lot about my cheery voice, “Hello, this is Lyz Lenz calling from the Gazette” and how it must feel to have the person you hate so much that you’d write a letter, a hand-written letter, and spend money on a stamp, to mail it to a newspaper, in hopes that someone will publish it so everyone can know, how it feels to have that person call you on the phone. To say, “hi, how are you, we are gonna publish your letter!”

—Lyz Lenz, in “Letters to the editor”