For the last eight months, though, Twitter has largely checked out, according to some council members. In a year that has seen the company embark on a major redesign, Holmes said Twitter hasn’t solicited much advice from the very experts it asked for help. Nor was the Trust and Safety Council consulted when the company rethought a much-hyped policy on dehumanizing speech—ultimately limiting the rule just to religious groups, when the original scope had been much wider. The council has only had one scheduled call with Twitter all year, which took place recently and had no senior employees participating. “We were disappointed,” Holmes added.

—Louise Matsakis, in “Twitter Trust and Safety Advisers Say They’re Being Ignored”